If you have a complaint about our products or service, you can contact us via the contact form. You receive a substantive response from us within 14 days of receipt of your complaint. If you do not agree with the solution or do we not come out together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Are you not satisfied with the handling of your complaint? Then you can submit this to the Geschillencommissie Thuiswinkel, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).